Our policies.

Terms of Service

Your account

You must be at least 18 and able to enter a contract to use KruxCRM. Accounts are invite-only: we provision your team's workspace and its administrators invite everyone else. Each person needs their own login — sharing credentials isn't allowed. The workspace owner is responsible for activity in the workspace, including team members' actions. Keep your password secure and tell us immediately if you suspect unauthorized access.

Acceptable use

Don't use KruxCRM to send spam, market to purchased or scraped contact lists, invoice or promote illegal goods or services, harass anyone, impersonate others, probe or disrupt our systems, or break the law. Because KruxCRM sends email on your behalf, you additionally agree to only email contacts who have a genuine relationship with your business, to comply with applicable email laws (such as CAN-SPAM), and to never remove or circumvent the unsubscribe mechanisms built into broadcasts. When a contact opts out, they stay opted out. We may suspend or terminate workspaces that violate these rules — abusive sending harms every other customer's deliverability, so we act quickly on it.

Payment and billing

KruxCRM is invite-only and pricing isn't published; your rate is agreed when we set up your workspace and is billed as a recurring monthly subscription, which you authorize at signup. Some workspaces are provided free at our discretion. Payments are processed by Stripe — we never store full card numbers. We'll give you reasonable notice before any change to your rate.

Your content

You own everything you put into KruxCRM — contacts, conversations, notes, broadcasts, tasks, all of it. We claim no ownership; you grant us permission only to host and process it in order to operate the service. We will not sell your data, mine it for advertising, or use it to train AI models. Your contacts' personal information belongs to your relationship with them: you're responsible for having a lawful basis to store and email the people in your workspace.

Cancellation and termination

You can cancel anytime from Settings → Billing. We may suspend or terminate workspaces for violations of these terms, non-payment, or security and legal reasons — with notice and an opportunity to export your data whenever circumstances allow.

Changes to the service

KruxCRM evolves continuously; features may be added, changed, or removed. We'll communicate significant changes that affect how you work. Minor updates ship without notice.

Warranties and liability

The service is provided "as is." We don't guarantee uninterrupted, error-free, or perfectly secure operation. To the fullest extent permitted by law, our total liability is capped at the amounts you paid us in the twelve months before the claim, and we're not liable for indirect, incidental, or consequential damages, including lost profits or lost data.

Indemnification

You agree to indemnify and hold Struxrdev harmless from claims arising out of your use of the service, your content, your email sending, or your violation of these terms.

Governing law

These terms are governed by Utah law, and disputes will be resolved exclusively in Utah courts; you consent to personal jurisdiction there.

Updates to these terms

We may update these terms. The date above changes when we do, and we'll notify you by email or in the app for material changes. Continued use after changes means you accept them.

Privacy Policy

What we collect

Account information: your name, email address, workspace name, and a hashed password. Your content: the contacts, conversations, notes, broadcasts, and tasks you create. Usage data: IP address, browser type, pages visited, and timestamps — used to keep the service running and debug problems. There are no third-party advertising cookies or trackers. Payment card details are handled entirely by Stripe and never touch our servers.

Why we collect it

To provide the service to you and your invited team; to send transactional email (receipts, reminders, password resets, and the email you ask us to send to your contacts); to send optional product updates you can unsubscribe from; to diagnose problems and improve reliability; and to comply with the law.

Who we share it with

Only service vendors that need it to do their job, and only the data they need: Stripe (payments), Resend (email delivery), Cloudflare (networking and encrypted backups), and our hosting provider (infrastructure). We do not sell data, share it with advertisers, or use it to train AI models. We may disclose data when legally required — subpoena, court order, or fraud prevention — and will attempt to notify you when we're allowed to.

Your contacts' data

The people in your workspace are your contacts, not ours. We process their information on your instructions to operate your CRM, and we honor their unsubscribe choices permanently. If a person asks us directly about data a workspace holds on them, we'll route the request to the workspace owner where appropriate.

Cookies

First-party cookies only, used for signing you in, remembering preferences, and preventing abuse. No third-party analytics or advertising trackers.

Security

TLS encryption in transit, encrypted backups at rest, industry-standard password hashing, and tightly restricted internal access to customer data.

Retention

Active workspaces keep their data as long as the account exists. After cancellation we retain data for 30 days so you can reactivate, then delete it permanently; backups are overwritten within 90 days after that. Billing and legal records are kept as tax and legal requirements demand.

Your rights

You can access your data, export all of it (Settings → Exports, anytime), correct inaccuracies, or request deletion by emailing us. We honor additional rights granted by the laws of your jurisdiction, including the GDPR and CCPA, per local law.

Children

KruxCRM is not intended for anyone under 18, and we don't knowingly collect minors' data.

Changes

Updates are announced by changing the date above; material changes are notified by email.

Cancellation Policy

How to cancel

A workspace admin can cancel anytime from Settings → Billing. Cancellation takes effect at the end of your current billing period, and you keep full access until then. If you can't get into your account, email [email protected] from your registered address and we'll cancel and confirm for you.

What happens to your data

Your data is retained for 30 days after cancellation — sign back in during that window and everything is exactly where you left it. After 30 days, the workspace and its data are permanently deleted, and backups are overwritten within 90 days. Before the window closes, we recommend running a full export from Settings → Exports (contacts, notes, tasks, and conversation transcripts), or emailing us for a copy.

No strings

KruxCRM is month-to-month. No annual commitments, no cancellation fees, no retention hoops. If it's not working for you, leave — and come back if and when it makes sense again.

Refund Policy

When we refund

We'll refund your most recent monthly payment if you ask within 14 days of the charge and any of these apply: the charge was a mistake (you meant to cancel, re-subscribed accidentally, or were double-charged); the service was substantially broken during the billing period; or you're a new customer and decided within your first two weeks that KruxCRM isn't a fit.

How to ask

Email [email protected] from your account address with a sentence or two about what happened. We respond within two business days, and approved refunds go back to your original payment method within 5–10 business days.

What we don't refund

Billing periods more than 14 days past, and accounts terminated for violating our Terms of Service. Anything unusual, email us anyway — we review edge cases individually and try to be reasonable.